Call Center Questions and Answers

What will you do in a situation where system shuts down and you still handling customer on the phone?

In the middle of handling phone, if the system crashes then I will ask the customer to hold for some time till  I get a power back up and if not then try to resolve his/her problem with my knowledge. The best thing in such situation is to ask the customer to call back or note his contact details so you can call once the system is back.