Call Center Questions and Answers

Mention how do you measure a good customer service?

A good customer service can be measured on following basis,

  • Number of repeat customers
  • Number and type of customer complaints received
  • Number of referrals given by current customers
  • Sales figure if service is product based
  • Customer satisfaction surveys
  • Benchmarking service with competitors
  • Rate at which number of customers enrolled to your service
  • Number of returns