Call Center Questions and Answers

Mention the types of call center and what is the difference between them?

The types of call center are

  • Inbound Call Center
  • Outbound Call Center

Inbound Call Center: In inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.

Outbound Call Center:  In outbound call center, customer associate will make calls to their customer, regarding business or sales related.  Eg: When you receive a call from a bank offering a personal loan.