Call Center Questions and Answers

Explain how can you create a new opportunities for customers proactive engagement?

  • Use internet service to contact customer on social media
  • Use mobile often to reach maximum customers by sending personalized context-relevant offers or services
  • Customer Interactions must be relevant to customers interest to gain their trust and encourage them
  • Analyze the customer data and behavior using business intelligence tool, to understand its expectation for the service you offer
  • Use cloud platform to keep your service updated with the latest technology and with minimum expenses