Explain how can you create a new opportunities for customers proactive engagement?
- Use internet service to contact customer on social media
- Use mobile often to reach maximum customers by sending personalized context-relevant offers or services
- Customer Interactions must be relevant to customers interest to gain their trust and encourage them
- Analyze the customer data and behavior using business intelligence tool, to understand its expectation for the service you offer
- Use cloud platform to keep your service updated with the latest technology and with minimum expenses