Call Center Questions and Answers

Mention what all things you need to take into consideration before doing a survey for customer service satisfaction?

Before doing survey for customer service satisfaction,

  • First consider the objective of the survey
  • Make your survey accessible online
  • Keep open ended questions and keep survey narrative
  • Consider negative feedback equivalent to positive feedback it is equally important
  • Select the survey method that can yield real information in real time
  • Target putting questions that are relevant to service