Call Center Questions and Answers

Explain how can you built a customer loyalty?

To build customer loyalty, you need to

  • Track customer retention by surveying your customers
  • Analyze the data to see how many customers are new and how many are returning for your service
  • Focus on converting new customers into returning customers as a plan of your customer retention plan
  • Encourage employees to build connections with customers
  • Solicit feedback from customer so they feel that their opinions matter