Call Center Questions and Answers

Explain what would you do if the customer says that it took you long to resolve an issue?

If customer says that it took you long to resolve an issue,

  • First ensure the customer that you are not far from him and was busy with his task all the time
  • You have to give him an expression that he or she is the only customer you are worried for
  • If required give him the explanation of whole operational path and the areas where the task can get slower