Call Center Questions and Answers

Explain how to deal with the customer having language barrier?

To deal with customer having language barrier,

  • Install translation aids on customer service workstations
  • Offer chat, e-mail or customer support options in their native language if possible on top of the phone calls
  • Hire additional personnel with the language skills needed to work with this customer segment
  • Enroll language barrier procedures that can be used when handling foreign customer calls