Call Center Questions and Answers

How to deal with unreasonable customer demands?

To deal with unreasonable customer demands,

  • To avoid conflict with your potential customer, you can always offer him an option that is reasonable
  • Pre-qualify your customer, before allocating anything to your customer make sure you understand well your customers demand
  • Say-no without hesitation if the demand is illegitimate
  • Keep your patience while dealing with such unreasonable customer demands