HELP DESK INTERVIEW QUESTIONS AND ANSWERS

HELP DESK MOST ASKED Job Interview Questions. Read HELP DESK Interview Questions and Answers for Experienced, Freshers PDF Download.

Read HELP DESK Questions and Answers for Interview

How important IT skills are in help desk service and how you keep yourself updated with those skills?View Answer
How you deal with a customer who is on the phone and refuses to calm down?View Answer
How you deal with the frustrated customer?View Answer
Tell me one thing that you don’t like about your job?View Answer
What are the three abilities of an ideal help desk person?View Answer
How you will organize your work schedule?View Answer
What motivates you for the help desk assistant job?View Answer
In a situation where caller did not understand what you are explaining, what you would do?View Answer
Imagine if there is a customer who does not understand your language then how will you help him/her?View Answer
Please tell me some of the task that you had performed in your previous company?View Answer
What is your worst experience so far as a help desk assistant?View Answer
If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?View Answer
Are you flexible with the weekend’s job?View Answer
What is the difference between helpdesk and service desk?View Answer
How do you respond when you do not know the answer?View Answer
What experience do you have as a help-desk associate?View Answer
What is the best thing you like about your job?View Answer
What are the new help desk techniques you think would be helpful to improve the service?View Answer
How would you rate your problem solving skills?View Answer
What is the recent skill you have learned that can be helpful for help desk position?View Answer
How you face the criticism?View Answer
How important is customer service for you?View Answer
How good are you at solving problem on phone?View Answer
Do you really think that company or organization really needs a helpdesk?View Answer
Are you a team-player?View Answer